Hal ini usai Menteri BUMN Erick Thohir mengkritik adanya tarif bagi pengunjung SPBU yang ingin menggunakan toilet. When the company wants to have customer’s trust in long period of time, SPBU Pertamina needs to improving, surviving, and increasing of service performance, corporate image, and satisfaction to the society. , Jakarta Layanan berbayar di toilet SPBU Pertamina mengundang perhatian banyak pihak. Pertamina Retail (selanjutnya disebut Perusahaan) merupakan anak Perusahaan PT Pertamina (Persero) yang bergerak di bidang usaha retail produk Pertamina.Perusahaan didirikan pada tanggal 17 Juni 1997, dan awalnya bernama PT Pertajaya Lubrindo yang bergerak di bidang usaha Pelumas. (3) Service performance has influence to the trust, (4) Corporate image has influence to the trust, (5) Satisfaction has positive influence to the satisfaction. Pertamina Retail 1.778 pengikut di LinkedIn. Menurut dia, tak masalah toilet di SPBU berbayar, namun toilet tersebut harus memiliki fasilitas yang setara dengan pusat perbelanjaan atau mal.
The research’s result show that (1) service performance has influences to the satisfaction (2) corporate image has influences to the trust. - Komisaris Utama PT Pertamina (Persero), Basuki Tjahaja Purnama atau Ahok menanggapi polemik soal toilet berbayar di Stasiun Pengisian Bensin Umum (SPBU) Pertamina. Data analysis which used is Structural Equation Modeling (SEM)with helping AMOS 16. Aksi pungutan liar di toilet SPBU tersebut menjadi viral di media sosial dan menjadi perhatian Pertamina hingga Menteri.
The population of this research is the entire refined fuel oil (BBM) buyer in Pertamina Gas station Semarang, while the total sample number of this research is 150 respondendts by using purposive sampling technique. pertamina.id,pertamina ep,pertamina gas,pertamina open recruitment,pertamina eproc,pertamina retail,pertamina recruitment. Viral Pungli di Toilet SPBU, Erick Thohir Sampai Sentil Direksi Pertamina.
The research has done in gas stations in Semarang city, which form of Pertamina retail business where the company sells refined fuel oil (BBM) to the society immediately. The purpose of this research is to know the influence of Service Performance Variable, corporate image to the trust and satisfaction as an intervening variable.